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GDPR Policy

1. Introduction

Superior Forklift Training (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the UK GDPR and the Data Protection Act 2018.

By using our website or booking training with us, you agree to the practices described in this policy.

2. Who We Are

Superior Forklift Training
Website: www.superiorforklifttraining.co.uk
Email: richard@superiorflt.co.uk
Data Controller: Superior Forklift Training

3. What Personal Data We Collect

We may collect the following information:

Information you provide directly

  • Name

  • Email address

  • Phone number

  • Company name and address

  • Training booking details

  • Names of trainees

  • Payment information (processed securely by third‑party providers)

Information collected automatically

  • IP address

  • Browser type

  • Device information

  • Website usage data (via cookies and analytics)

4. How We Use Your Data

We use your personal data to:

  • Process and manage training bookings

  • Provide joining instructions and course details

  • Issue certificates and training records

  • Maintain legal compliance (e.g., training documentation)

  • Respond to enquiries

  • Improve our website and services

  • Send marketing communications (only with your consent)

5. Lawful Basis for Processing

We process your data under the following lawful bases:

  • Contract – to deliver the training services you have booked

  • Legal obligation – maintaining training records for compliance and insurance

  • Legitimate interests – improving our services and ensuring safety

  • Consent – for optional marketing emails or newsletters

6. How We Store and Protect Your Data

We use secure systems and industry‑standard safeguards to protect your information from loss, misuse, or unauthorised access.

Examples include:

  • Encrypted devices

  • Secure password‑protected systems

  • Restricted access to training records

  • Secure payment processing via trusted third parties

7. Data Sharing

We may share your data with:

  • Accrediting bodies (e.g., RTITB, ITSSAR, AITT)

  • Payment processors

  • Insurers

  • Website analytics providers

  • HMRC or legal authorities if required by law

We never sell your personal data.

8. Data Retention

We keep your data only for as long as necessary:

  • Training records: 7 years (legal and insurance requirements)

  • Enquiry emails: up to 12 months

  • Marketing data: until you withdraw consent

9. Your Rights Under GDPR

You have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion (where legally possible)

  • Object to processing

  • Withdraw consent at any time

  • Request data portability

To exercise your rights, contact us at:
[insert email]

10. Cookies & Tracking Technologies

We use cookies to:

  • Improve website performance

  • Analyse visitor behaviour

  • Enable booking functionality

You can manage or disable cookies through your browser settings.

Cookie Banner Example:
“We use cookies to improve your experience and analyse website traffic. You can accept or reject non‑essential cookies. See our Privacy & Cookie Policy for details.”

11. Marketing Communications

We only send marketing emails if you actively opt in.

Example consent box for your forms:

☐ I agree to receive occasional updates and offers from Superior Forklift Training.

You can unsubscribe at any time.

12. Third‑Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Superior Forklift Training
Email: richard@superiorflt.co.uk

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